Due to the Tropical Cyclone Warning, the event “Harry’s Magical Symphony: The Mermaid 2023” originally scheduled on 1st September 2023 (Friday) 19:45 at the Hong Kong Cultural Centre Concert Hall has been cancelled and will be postponed to 18th February 2024 (Sunday) 14:30 at the Hong Kong Cultural Centre Concert Hall. Ticket holders of 1st September 2023 “Harry’s Magical Symphony: The Mermaid 2023” can attend the concert “Harry’s Magical Symphony: The Mermaid” on 18th February 2024 14:30 with their original intact tickets (seat number unchanged). It is not necessary to exchange for a new ticket.
If the audience cannot attend the postponed concert on 18th February 2024, ticket refund can be processed. The refund details are as follows:
Ticket holders can request for refund during the period from 5th October 2023 to 31st October 2023 (any date after this period is invalid for refund) at the following address within the office hours listed below:
Office Hours: Monday to Saturday 11:00am-7:00pm (Saturday & Public Holidays closed);
Orfeo Strings telephone: 2137 9600.
Ticket holders should present the original intact tickets (with stubs) of “Harry’s Magical Symphony: The Mermaid 2023” for cash refund.
Ticket holders who have purchased tickets via Telephone/Website/Mobile App must collect their tickets at URBTIX Self-service Ticketing Kiosks in order to request for refund, please visit www.urbtix.hk for locations of self-service ticketing kiosks.
Ticket holders may be refused for the refund if the ticket is damaged or defaced. Upon successful verification, the tickets will be collected by the staff and a cash refund of the total face value of the ticket(s) will be made to the ticket holder. All handling, mailing and courier charges (if any) collected for ticket purchase via internet, mobile app and telephone booking are non-refundable.
In case of any dispute, the presenter reserves the right for the final decision.
Present’s enquiry telephone number: 8222 7976 or Whatsapp at 9185 6987 (Whatsapp only).
We would like to once again apologize to all our society’s music fans who have purchase tickets for the inconvenience caused by the postponement and refund. Thank you for your understanding, tolerance and patience.